Creator guide / Commission and payments
How payments work
From a sale to money in your account: the hold, our bill, and your Collabs payout.
- Sale attributed. A customer orders through your link or code. It appears in your Collabs account as pending.
- 45-day hold. Commission waits 45 days from the purchase date so returns and chargebacks can settle.
- On our bill. After the hold, confirmed commission moves to Jhilke Studio's Shopify bill, and we pay that bill.
- Payout. Once the bill is paid, Collabs sends the money to the payout method in your Collabs account, on its payout schedule.
What you need to do
- Connect a payout method in Collabs and turn on automatic payouts. Without it, commission waits.
- Keep your payout details up to date in Collabs.
Good to know
- Day 45 is the end of the hold, not a guaranteed payout date. Payout also depends on the bill being paid, Collabs' payout schedule and any minimum payout amount it sets.
- We pay the Collabs processing fee. It is not taken from your commission.
- We never pay the same sale twice, and we do not pay commission outside Collabs.
- Gifted prints are not commission and are not paid out.
If a payout looks wrong, check the order in Collabs first, then write to us with the order date. See tax and invoices for the paperwork side.