Creator guide / Earn
How payments work
From a sale to money in your account: the hold, our bill, and your Collabs payout.
When you get paid
Commission on a sale is released 45 days after the purchase date. Day 45 ends the hold. It is not a guaranteed payout date, because the payout then follows the Collabs payout schedule and the automatic payouts you switch on.
Why the hold is 45 days
Every order has our 30-day returns promise. A customer can return a print within 30 days of delivery.
EU law also gives every customer a 14-day right to withdraw from an online purchase.
A returned or refunded order no longer counts as a sale through your code. With delivery time added, the return window can end close to 40 days after the purchase. That is why the hold is 45 days.
The hold also lets us check that an order is genuine and was not placed only to be cancelled or returned.
How you get paid
Shopify Collabs is Shopify's own app for creator partnerships. You set up how you get paid, and where the money goes, in the Collabs app yourself.
The payout runs from Shopify to you. Jhilke Studio does not handle it and has no control over it.
You see your sales, your commission and your payouts in the Collabs app.
- Sale attributed. A customer orders through your link or code. It appears in your Collabs account as pending.
- 45-day hold. Commission waits 45 days from the purchase date so returns and chargebacks can settle.
- On our bill. After the hold, confirmed commission moves to Jhilke Studio's Shopify bill, and we pay that bill.
- Payout. Once the bill is paid, Collabs sends the money to the payout method in your Collabs account, on its payout schedule.
What you need to do
- Connect a payout method in Collabs and turn on automatic payouts. Without it, commission waits.
- Keep your payout details up to date in Collabs.
Good to know
- Day 45 is the end of the hold, not a guaranteed payout date. Payout also depends on the bill being paid, Collabs' payout schedule and any minimum payout amount it sets.
- We pay the Collabs processing fee. It is not taken from your commission.
- We never pay the same sale twice, and we do not pay commission outside Collabs.
- Gifted prints are not commission and are not paid out.
Follow one order from post to payout
A sale takes at least 45 days to become money you can receive. This example follows one order at the standard rate.
- You post a print with a clear ad label and your link in your bio.
- A customer orders a print through your link or with your code. Your follower discount of 5% comes off the price. Collabs records the sale as pending.
- If the order is cancelled or fully refunded during the next 45 days, the commission is cancelled too.
- On day 45 the hold ends and the commission moves to our Shopify bill. We pay that bill.
- Collabs then sends the money to your payout method, on its own schedule.
Day 45 ends the hold. It is not a payout date. Your real figures are in Collabs, and no amount is guaranteed.
Payout currency and methods
Collabs shows your payouts in US dollars. Which payout methods you can use depends on your country, and you choose one when you set up automatic payouts in the Collabs app.
- Turn on automatic payouts. Without them, commission waits.
- Keep your payout details up to date in Collabs. We never see or store them.
Where to look: the Payouts screen in the Collabs app, and section 4 of the terms. If a payout looks wrong, check the order in Collabs first, then write to us with the order date. See tax and invoices for the paperwork side.
Questions
Why is commission held for 45 days?
Every order has our 30-day returns promise, and EU law gives every customer a 14-day right to withdraw from an online purchase. A returned or refunded order no longer counts as a sale through your code. With delivery time added, the return window can end close to 40 days after the purchase, so the hold is 45 days. It also lets us check that an order is genuine.
Who pays me?
Shopify pays you through the Collabs app. You set up how you get paid, and where the money goes, in Collabs yourself. Jhilke Studio does not handle the payout and has no control over it.
Where do I see my sales and payouts?
In the Shopify Collabs app. It shows your sales, your commission and your payouts.